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Policy for Refunds, Returns, and Cancellations Policy for Refunds, Returns, and Cancellations

The SAICO Online store is offered as a convenient way for SA members to

  1. donate to SAICO,
  2. register to attend an event, and to
  3. purchase books and pamphlets.

In every situation, SAICO staff is available during regular office hours Monday - Friday, 8:30 - 4:30 PM Central Time to answer questions and deal personally with refunds, returns, and cancellations.

Our points of contact are in writing, SAICO, PO Box 3565, Brentwood TN 37024-3565; or by email to saico@sa.org; or call 1-866-424-8777 during regular office hours. After hours, during holidays, and other office closures, you will be able to leave a message for the SAICO staff to return.

Donations

If a donation needs to be returned, please notify SAICO in writing at SAICO, PO Box 3565, Brentwood TN 37024-3565; or call 1-866-424-8777 during regular office hours.

Registration for an Event

If registration for an event needs to be cancelled or refunded, the host committee of the event handles these matters. If you notify SAICO in writing at SAICO, PO Box 3565, Brentwood TN 37024-3565; or call 1-866-424-8777 during regular office hours, we can refer you to the contacts for the event planning committee. Many events post a refund policy on their event web site.

Return or Refund of Merchandise

  1. If you ordered in error, we will gladly ship you what you meant to order in a separate order that you will need to purchase.
  2. If the error is ours—too many, too few, or missing items—we will gladly ship you what you have purchased at no additional cost to you.
  3. We can only accept a cancellation before the merchandise is shipped. If you need to cancel, please try to do so within 24 hours of placing the order. When you place an order, you are charged for the order. If your order has shipped, please notify SAICO in writing at SAICO, PO Box 3565, Brentwood TN 37024-3565; or by email to saico@sa.org; or call 1-866-424-8777 during regular office hours. We will gladly do whatever we can to resolve your concerns.
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